Return or Exchange an Item – Our 100% Money Back Guarantee
If you are not completely satisfied with your purchase, simply return the item to us for a full refund. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund upon receipt, excluding the original shipping fee. Please note:
- Items will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.
- Refunds will be issued to the original payment method used for purchase.
- The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Shipping fees are only refundable where goods are damaged and a refund is made.
How To Return an Item
Please e-mail firstname.lastname@example.org to request a refund.
- Include your name, order number and contact information.
- Package your return in a padded envelope or box, according to the instructions on your return confirmation e-mail.
- Include in your package a signed letter stating the reason for your return and the original receipt.
- You will receive an email confirmation once your return is processed and your account is credited.