Returns

Return or Exchange an Item – Our 100% Money Back Guarantee

If you are not completely satisfied with your purchase, simply return the item to us for a full refund. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund upon receipt, excluding the original shipping fee. Please note:

  • Items will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.
  • Refunds will be issued to the original payment method used for purchase.
  • The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • Shipping fees are only refundable where goods are damaged and a refund is made.

 

How To Return an Item

Please e-mail returns@derma-natural.com to request a refund.

  • Include your name, order number and contact information.
  • Package your return in a padded envelope or box, according to the instructions on your return confirmation e-mail.
  • Include in your package a signed letter stating the reason for your return and the original receipt.
  • You will receive an email confirmation once your return is processed and your account is credited.